When you first contact Digital Scanning Services Ltd we will arrange for an experienced consultant to meet with you to discuss your specific project requirements. Following that meeting the consultant will produce a full job specification detailing how we would handle your specific job. This will include (depending in the job):
- A collection and upload schedule;
- A job specification detailing how the job will be processed and the outputs that will be produced;
- A indexing protocol (how we will index your documents); and
- A unit cost for your project.
If you proceed to place an order with us we will provide you with details of:
- how to request files currently being processed (should you need them urgently);
- an account manager within DSS Ltd as your key point of contact regarding your project; and
- an expected completion date of your project or parts thereof.
We normally (unless otherwise agreed) bill monthly dependent on the size of the project.
At any time you can call your account manager to discuss any aspect of the project delivery, billing, or anything else that may arise.
